End-to-End IBM Service Support Web Portals

Project and Program: MVS, MVS Core Technologies

Tags: Proceedings, SHARE in Anaheim 2012, 2012

Confused by all the changes in IBM software support, especially in the area of electronic/web support? So many different web sites and terms: ShopzSeries, IBMLink, ServiceLink, e-support portal, Service Request, SoftwareXcel, Custompac and on and on. This session will discuss the various changes over the years and a strategy for which site to use. Also, the different terms will be explained and questions answered. Mark Fyffe ; IBM Corporation

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