Self-servicing Dashboards with IBM Service Management Unite at Dutch TaxOffice
Project and Program:
Enterprise Data Center,
Data Center Management
Tags:
Proceedings,
SHARE Virtual Experience 2021
IBM Service Management Unite (SMU) is a web-based and highly customizable dashboard user interface that brings mainframe management information and tasks from disparate sources (e.g. from automation, monitoring, network management, and scheduling) into a single environment.
One of the speakers, Emile Stoffels, is an Automation & Monitoring system specialist at the Dutch Tax and Customs Administration. The focus of his activities is mainly in automating processes and offering user-friendly solutions. Spearheads of his work are "Unattended Operation" and "Self Service".
In this session, Emile will highlight his experience with SMU to deploy it and use it as a focal point, from where the entire mainframe system environment can be managed and monitored by, for example, the customer himself.
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